Returns & Exchanges
At Scooter Martini, we want you to be delighted with your purchase. If for any reason you’re not completely satisfied, we’re here to help. Please review our return and exchange policy below:
1. Return Window:
You have 30 days from the date of delivery to return items for a refund or exchange.
You have 30 days from the date of delivery to return items for a refund or exchange.
2. Condition of Items:
To be eligible for a return, items must be unused, in their original condition, and with all tags and packaging intact.
To be eligible for a return, items must be unused, in their original condition, and with all tags and packaging intact.
3. How to Return:
- Step 1: Contact our customer service team at [your email address] to initiate a return. Include your order number and the reason for the return.
- Step 2: We will provide you with a return shipping label and instructions.
- Step 3: Pack the items securely and affix the provided return label to the package. Drop it off at the nearest shipping location.
4. Refunds:
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to the original payment method. Please note that shipping costs are non-refundable.
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to the original payment method. Please note that shipping costs are non-refundable.
5. Exchanges:
If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
6. Final Sale Items:
Items marked as "final sale" are not eligible for return or exchange.
Items marked as "final sale" are not eligible for return or exchange.
7. Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact our customer service team immediately at [your email address] with your order number and a description of the issue. We’ll arrange for a replacement or refund as appropriate.
If you receive a damaged or incorrect item, please contact our customer service team immediately at [your email address] with your order number and a description of the issue. We’ll arrange for a replacement or refund as appropriate.
Thank you for shopping with Scooter Martini! We’re dedicated to ensuring your satisfaction and look forward to serving you.